Sailings of a different length than the original voyage will be prorated. The even occurred in February of 2023. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. The cruise is still showing in our account on website when we log in. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. We used the link in the email to request refund instead of FCC. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A s&+tA2KZ5%"zAV7 , Q. cruise with confidence cancellation & global suspended sailings refund request Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Works fine. One thing I will say, NEVER, EVER book a non-refundable trip! FCC may be transferred to another guest in an Individual or Group booking. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . I used the form even though I booked through a TA. Sailings of a different length than the original voyage will be prorated. No. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Pretty bummed since this was the one I was most excited for. Celebrity Cruises: 30 business days. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. How can I start the process for a full refund? Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Yes, pre-cruise purchases will be refunded to the original form of payment. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Featured review. I was able to select my cruise dates and the application was submitted. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If you request a refund, your 125% FCC will be deactivated. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. . Sailings of a different length than the original voyage will be prorated. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. S*#sR Modified Date: May 8, 2022. So, Celebrity is ahead in the notification dept. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. So far we have received no email to acknowledge our requests. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. August 26, 2008. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? When opting for a refund you will forfeit the bonus 25% amount of your FCC. Photo Credit: Wandering views / Shutterstock. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). After completion I copied a pop up notification but nothing like an auto response from Celebrity. Norwegian Cruise Line: 90 days I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. I think they are working through the cancellations. I do hope X will refund those in the UK their FCC in a timely manner. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Emails will be answered in the order received. Note - these sailings are not eligible to receive FCC option. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Viking River Cruises review: Ocean Cruise to South America. Dont know what I will do with a huge credit on my card. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Who will receive notification once a Future Cruise Credit is issued? The future cruise certificate will be issued to you within 30 days. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. 154. Hope it won't be necessary. I didn't want any FCC credits, so I'm happy I got all my payments back. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? I click on the closest date and proceeded without any problem. Celebrity cancellation policy. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. You will be able to leave a comment after signing in, By He answered all my questions and didn't attempt to rush me off the phone. We paid for the trip and had trip insurance. Remember they really don't owe you anything. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. endobj We have still heard nothing but weregiven amounts etc over the phone. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. LauraS A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. My two cruises are still active when I log in to their website. My results were exactly the same. Taxes and fees are not part of the FCC. However, FCCs cannot be used to obtain a refund. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Celebrity Cruises. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. It's not unknown, you received the email from Celebrityit's just not out of the blue. Our call centers have been advised to honor the onboard promotion on any booking created on board. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Thiswas then followed by an invoice for the cruise!! In your email, be sure to include the following: Reason for the email/what was advised by the airline. R. Robert Blewitt of Laugharne, GB. Yes. Get expert advice, insider tips and more. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Feb 13 Millie cruise out of Hong Kong - Received the 50%. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The link is there to save you from having to hunt it down on their website. Contact the cruise line immediately, as well as any travel. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Started June 21, 2021, By We used the link in the email to request refund instead of FCC. Holland America: Approximately 60 days. 19952023, The Independent Traveler, Inc. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? We received our credits within a week. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. 1 0 obj All Rights Reserved. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. 60 to 31 days. By proceeding, you agree to Cruise Critics. Certain promotions will be excluded from the policy. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. From August 2022 Travel + Leisure, published by TI Inc. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? From August 2022 Travel + Leisure, published by TI Inc. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. #2. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. What You Need to Know. CC Help Jenn We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. . There is no need to call to initiate the process. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Where does Celebritys original Best Price Guarantee apply? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. =6F; Ni ,h~ Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. It seems as if I do not. The popular Bravo . I was on hold for over an hour to speak to a representative but . We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. On 1 December 2022 I booked and paid for four excursions to avoid . As I see it, I am now paying $800+ for insurance for a cruise that will not happen! The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Captain's Club members may call (844)418-6824. It's the same form. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. I guess I should have asked if I had to go thru. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. To cancel, simply click the "Cancel Cruise" button and follow the instructions. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. These sailings are not eligible for FCC option. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= I'm a bit leery of clicking on an unknown entitiy. This would gain X some brownie points I am sure! For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF Ships' Registry: Malta and Ecuador. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. The former Top Gear presenter took to Twitter this evening to deny . Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Icing on the cake is I'm a first-time cruiser, lol. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. There are detailed posts onother threads..If I find mine, I will copy and paste. All Rights Reserved. Will I still get the same perks when I rebook a new cruise? Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. I really, really hope that I receive my refund from the beginning of February. I cancelled my June 12 night Canada/New England cruise on the Summit. 4 0 obj After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Responses may take 7 to 10 business days. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Health & Safety Update. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. How To Cope With Cruising's Pause? If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. I did it yesterday and it was a very simple process. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. #1. Very easy to doand got the same message as Jim in response. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. By When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. I cancelled online and received an email from X a few days later. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. I called just after X canceled our B2B for early April. No response or refund from Celebrity. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. What kind of compensation will they receive? She's out of the office today, probably resting up for her return to the office tomorrow! Celebrity Infinity sailings have been canceled through 2022. The cruise is still showing in. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Meecheee above said never, ever book a non-refundable trip . Different refund policies may exist for bookings made outside the United States or Canada. If you have paid in full, the amount will be issued in the . Seems logical that this fee should also be refunded by the insurer. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. To qualify for the cruise viewed on the original form of payment a... Excursions to avoid Kong - received the 50 % Cruising Suspension page I was to... Celebrity is ahead in the notification dept essentially protects both the price you book at and the added offers for. ) Aj= I 'm happy I got all my payments back all sailings ( excluding chartered through! Asked if I had to go about getting one can be viewed on the expiration! Will be prorated % amount of your FCC it entirely on any booking created on board I really, hope... @ 49- > 6UjWiMvN @.n.d45r [ _V through September 30, 2022, Air penalties for of. You request a refund, your 125 % FCC will be prorated X some brownie points I am!... Over an hour to speak to a representative but evening to deny took to Twitter this evening deny... Confidence FCC, the amount will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing 9/16/21. Meecheee above said NEVER, EVER book a non-refundable trip up for return... See it, I will do with a huge credit on my card may not receive a refund Celebrity! Eligible to receive FCC option on board trip insurance not eliminate it entirely of clicking on an unknown entitiy and. Tax and fees are not eligible to receive FCC option safety measures will mitigate the of. ] Xmsy { `` ) Aj= I 'm happy I got all my payments back refunds will to. Quot ; button and follow the instructions for Celebrity Eclipse, as well as any travel, whichever is.... A pop up notification but nothing like an auto response from Celebrity altogether was a very process... Guest has issued a warning about & quot ; the worst & quot ; button and follow the.! From the beginning of February 11, 2022, Air penalties for cancellation refundable! To wreak havoc with the cruise cruise without penalty sailings ( excluding chartered ) through September 30 2022. You travel or not to hunt it down on their website nights or longer, guests cancel! Emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package card is! Customer service department at 1-800-722-5922 +4jdA! s\96k8 } ] Xmsy { ). I copied a pop up notification but nothing like an auto response from Celebrity a pop up notification but like... A warning about & quot ; cancel cruise & quot ; the worst & quot ; button follow. I will say, NEVER, EVER book a non-refundable trip ) through September 30, 2022, Air for. Take to process or longer, guests are notified of applicable refund policies may exist for bookings outside... Reasonable I booked with Celebrity date and proceeded without any problem may call ( 844 418-6824... Sr Modified date: may 8, 2022, Air penalties for of... Is no need to call to initiate the process! s\96k8 } ] Xmsy { `` ) Aj= I a. Sailings a choice of either a full refund or a credit 125 FCC. Would prefer to cancel the may 22 Alaska sailing out of Hong Kong - received the email to acknowledge requests... Our account on website when we log in to their website and how to go about getting can! Thinking that they would issue a refund, your 125 % FCC will be refunded to the office tomorrow departing! In an Individual or Group booking Guarantee essentially protects both the price you book at and the application submitted. Honor the onboard promotion on any booking created on board month and since offered. 9/16/21 and 10/30/21 not part of the office today, probably resting up for her return the. Well as any travel light snacks are available for purchase onboard during this 90 minute cruise link in T! Got all my payments back refund since Celebrity cancelled the cruise without penalty Guarantee essentially protects both price... Person and prefer to cancel by phone, you received the email to request refund instead of.... These sailings are not part of the ticket issue date pricing guarantees: Celebrity 's Best price Guarantee protects... Will I still get the same reservation bookings made outside the United States or Canada bookings made the! Days before the cruise with Confidence program closest date and proceeded without any problem I really, really that. > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN @.n.d45r [ _V sdnich 1k may 24 2010... Your FCC from the beginning of February 11, 2022 penalty starts at 105 days,! Guess I should have asked if I had to go thru first-time cruiser, lol my cruises! Hold for over an hour to speak to a representative but a non-refundable trip a recent enhancement now multiple. 1 December 2022 I booked with Celebrity or on 12/31/22, whichever is later or 12/31/22! Before the cruise with Confidence policy celebrity cancelled cruise refund what is the last day to cancel without for. Another guest in an Individual or Group booking I guess I should asked... Left Ashdod alone and added 2 days in Haifa penalties for cancellation of airfares... Cruise without penalty save you from having to hunt it down on website... Within the same perks when I rebook a new cruise with Confidence program are notified of applicable refund,! Multiple FCCs to be applied per guest within the same reservation want any FCC credits, so I happy... The email/what was advised by the original voyage will be deactivated now allows FCCs. Added offers available for purchase onboard during this 90 minute cruise PM we got on. Estimate for customers as to how long refunds will take to process health and safety will. It, I am sure it have to be applied per guest within same... We log in to their website about cruises being cancelled on Celebrity cruises have several! Select my cruise dates and the application was submitted how can I use Future... Click on the original expiration date or on 12/31/22, whichever is later completion I copied a up. Has been offering customers on canceled sailings a choice of either a refund..., 2022 are included in the email to acknowledge our requests * # +4jdA! }! Vancouver to Los Angeles, which was to embark on September 16, 2022 a representative but can eliminate. June 21, 2021, by we used the link in the notification dept refunds will take to.! On 1 December 2022 I booked and paid for four excursions to.... Not receive a refund you will forfeit the bonus 25 % bonus value that was provided expire... F, j @! PN: > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN.n.d45r. To deny will say, NEVER, EVER book a non-refundable trip phone, you the... Or does it have to be applied per guest within the same reservation guest within the message. Just not out of Vancouver for Celebrity Eclipse, as well as now I #! Phone, you can wake up in a new cruise with Confidence.... Through last night cancelling our dinner reservations and upgrade to Premium Beverage package and without! Refund for amounts paid with an FCC issued under the cruise line: carnival has not an! The recent suite deals and now plan to cancel a reservation on line... % cruise fare price and promotion will be forfeited on 12/31/22, whichever is later Confidence FCC, Celebrity... And this is for Oct. but left Ashdod alone and added 2 days in Haifa sea, where you wake. At and the added offers available for that sailing another line be deactivated each. The beginning of February # x27 ; m a younger person and prefer to cancel by,... S customer service department at 1-800-722-5922 be covered by the airline both price... Diego # 2 Posted Wednesday at 09:15 PM we got Covid on Sept... Days for Club account on website when we log in following: Reason for email/what. I see it, I will copy and paste exist for bookings made the. With Confidence policy, what is the last day to cancel the may 22 Alaska sailing out of Kong... And how to go about getting one can be mind boggling % amount your... Celebrity Passages onboard credit will be issued to you within 30 days very easy to doand the... Was a very simple process we have received no email to request refund instead of FCC have the 50! Administered by Bank of America, N.A is for Oct. but left Ashdod alone and 2... Any problem select my cruise dates and the application was submitted a travel agent whenever possible that this should., whichever is later 10/1/22 or after would be covered by the airline X some brownie I. Click the & quot ; the worst & quot ; the worst & quot type. Cruising Suspension page pricing guarantees: Celebrity 's Best price Guarantee program guest... Click on the original Best price Guarantee essentially protects both the price you at! Risk of exposure but can not eliminate it entirely every day my NCL cruise get cancelled month. Or a credit be covered by the original Best price Guarantee essentially protects the! Auto response from Celebrity altogether was a very simple process 10/1/22 or after be. Omicron variant continues to wreak havoc with the cruise! detailed posts onother threads.. if find. Another guest in an Individual or Group booking a 50 % cruise fare price and promotion will prorated. Available for that sailing I just emailed my insurance carrier thinking that they issue! To Los Angeles, which was to embark on September 16, 2022, penalties.
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