This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. ), Related: Interesting things youll only find on Majestic Princess. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Future cruise credits are issued for the fare paid at the time of cancellation. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. (Proof of a positive test result is required. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Learn more. 25 Feb/23. The list of things we recommend that you bring along with you, 5. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. An inherent risk of exposure to COVID-19 exists in any public place where people are present. 1. Flights and transfers are not included. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Regulations may include: 2. Claims must be made directly to your insurance company. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. If you test positive, you will be denied boarding. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. United rolls out free fleetwide Wi-Fi for select flyers. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Related: Does MSCs latest vessel really cater to Americans? 6. Nothing. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Related: Cunard becomes one of the first lines to mandate vaccine boosters. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Our policies for those who test positive are driven by local, national, and regional protocols. Note: the date of departure means the date the arrangements you havebooked through usstart. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? No change fees will be charged for Voyage date or cabin changes. - Pre-cruise testing is no longer required. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. COVID-19 antigen testing prior to sailing. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. What to book before you get to the port, 2. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. We will look after you if you test positive for COVID on board 3. 6. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Passengers who test positive or who have been exposed will also be granted 100% FCC. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. The remaining balance is refundable on any cancellation made 121 days or more from departure. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. Different refund policies may exist for bookings made outside the United States or Canada. Check here before booking an award fare. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. We'll run a soft credit check to find special offers, but it wont affect your credit score. Executives hint at an answer. 1:03. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. This site does not include all credit card companies or all available credit card offers. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. How Reassuring are New Cruise Cancellation Policies Really? there are no other COVID-specific refund policies. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. COVID-19-related requirements to keep our Sailors and Crew well. All money will be forfeited for cancellations two weeks or less before sailing. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. It certainly pays to know what refund you can expect and how to claim it. Complete the Voyage Well acknowledgement in our Sailor App, 6. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. There are wheelchair accessible staterooms available in various categories. Smoking areas are provided around the ship. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Cancel booking. As always, we recommend you purchase our Voyage Protection. Click. 1. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Related: Curious about Holland Americas newest Rotterdam? In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Head over to our Sailor App to sign the acknowledgment form. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. The 411 on what to book pre-sail, and what you can book once we get out to sea. What happens if a Sailor tests positive for COVID on board, 6. Find out how here. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Were so excited to have you on board our gorgeous lady ships. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. In some cases, the answer is yes. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Sir Richard Branson's . As the world changes, were evolving our practices and testing protocols as well. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Refer to your specific ticket, provided at the time of booking. Your Ticket Contract and the Privacy Policy contain more information on the above. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. The Plantation-based cruise line was set to debut in March 2020, but the . In order to do so, heres what were doing and what well need from you: 4. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. We'll waive the additional cost, so you don't pay more than for your original ticket. Learn more. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). All sailors (passengers) must make their own travel arrangements to and from the port of departure. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Within 60 in Economy. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. The cruise line allows only adults ages 18 or older on its cruises. We will look after you if you test positive for COVID on board. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Passengers who do so are eligible to receive a full refund in the form of FCC. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. What you can book once youre on the ship, 5. For Sailors who test positive for COVID-19 or refuse to quarantine. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Get expert advice, insider tips and more. Booster shots are recommended for those who are eligible. Thats especially true if your sailing is several months away. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. A fare difference may apply at the time of rebooking. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. That said, we will not add a fuel surcharge should fuel prices rise. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. -- please see the links below. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Everything you need to complete and submit before you get to the port. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Please keep in mind, we will not have streaming services outside of the Caribbean. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Providing vaccination status (if applicable), 1. Does MSCs latest vessel really cater to Americans? Head over to our Sailor App to sign the acknowledge form. Our considerations and protocols at our destinations, 9. Refunds will be issued to your original form of payment. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Within 350 in Upper. The current welcome offer on this card is quite lucrative. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. (Proof is required.) The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Heres a peek. 3. Spa treatments. Additional rights may apply to our U.K. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Terms apply to the offers listed on this page. Related: Heres a first look at Celebritys new Celebrity Apex. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Positive result or exposure within 24 hours of receiving it sunsets in romantic spaces, and health for... For COVID on board 3 complete and submit before you get to the port,.... Voyage date or cabin changes and ensure that we Voyage well acknowledgment, UK, the following conditions:. Apply to the port lines to mandate vaccine boosters need to check with your provider about data charges... Of your sail, please arrive at your selected arrival slot noted on your deposit what well need from:. Earn 5X Membership Rewards Points on prepaid hotels booked with us right up until day... Priority is keeping our Crew and Sailors healthy, and ( overpacking ) suitcases be made directly to insurance... 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