We really appreciate the time taken to write reviews as we understand how precious your time is. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Any adjustment will appear as a credit on your next bill. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. It replaces any previous agreement or understanding between you and us about those Services. No setup fee. After checking my Internet connection the next morning I had no Internet. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. 14.2 Costs if you dont make the Router Equipment available for collection. It goes against our guidelines to offer incentives for reviews. Not had the advertised speed (1000Mbps) since installation. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Learn more about broadband boosters and how they work. Firstly with the service less than a week from order to installation. You just need the new PPPoE settings from YouFibre. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Here are 8 tips for writing great reviews. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. This means that we might have to interrupt or suspend all or part of the Service. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. 17.1 We may not offer all features of a traditional phone line. Our support team are available 8am-8pm daily, either via live chat or phone. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! YouFibre. 8.3 You are responsible for setting parental controls. company number 03997482, registered in England and Wales. After service call to make sure everything was ok on the day. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. This website uses the TMDb API but is not endorsed or certified by TMDb. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 10.8 Mitigation. First class customer care! Find out how we combat fake reviews. Installation: What do you get? 13.4 How we make any refunds which are due to you. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. The PlayStation was not connected.Dustin the Youfibre service engineer came early. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. YouFibre provide the eero Pro 6 to their home broadband customers. Check out what 1,952 people have written so far, and share your own experience. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. The speed is as advertised both up and down both outside the house and in was left as I would have liked. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Learn more 10.7 Maximum liability for other losses. 19.3 Nobody else has any rights under this Contract. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Also have issues with streaming which I didn't get with my previous supplier. Thank you very much. Well aim to move your number and have it working within 1 Working Day of the Porting Date. | Read 1,341-1,360 Reviews out of 1,741 We use dedicated people and clever technology to safeguard our platform. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Both fitters were polite and knew what they were talking about. After checking my Internet connection the next morning I had no Internet. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. We also ensure all reviews are published without moderation. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. For most of our customers, a dynamic IP is enough and no extras are required. Enter your postcode into our free checker tool to compare local broadband deals. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. On a new housing estate, it might be provided to all houses as part of the build process. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Choose Ltd is a limited company registered in England and Wales. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Get insider tips and the latest offers in our newsletter. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. If you need us again in the future please don't hesitate to give us a shout. This Contract is between you and us. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. It promises wi-fi of at least 10Mb in every room or money back. Hi Phil,Thank you for taking the time to leave us such a splendid review. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Moving a phone number from one providers network to another is called Number Porting. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 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