I've returned with a receipt tags on within 24 hrs of the 30 days. I had this kind of incident happen to me two other times at another Ross location. This not common practice in all orher department stores. No matter how safe you are, you shouldn't leave your auto unprotected. Ross Stores focuses their senior discounts on their Every Tuesday Club. Please also note that shipping and handling costs are not refundable. This lady needs some training on how to treat customers. Pinterest. Other similar brands like Michaels and Sams Club also offer returns without a receipt. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. As a Ross employee I'll clarify some of these incidents for you. If not, we will need to see a replica of that item from within our store. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. Now he's out $21.00. Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. When it was time to do my return she told me she couldn't return it. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. On Tuesday I purchased apps 160.00 in merchandise. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Save my name, email, and website in this browser for the next time I comment. I'd rather buy it,think about and decide when not having to rush to a decision. The reason for this is because sometimes on some products the product description is not always accurate on the product. She says "I know you didn't wear them but that's our policy". Why can't Ross honor a legitimate mistake. There are instances where some people allow their children to run and play in stores; children break things. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. Than you for listening. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. The people waiting behind me where not happy as well. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. I took out the cologne and it was so small. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. Layton - you've lost my business. High-explosive action, even for hitting air targets, is minimal, the main damage comes from striking elements. You need to keep the item in new condition to qualify for a return. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. (she has not even tried yet). Return policy just not right!! There is no way to sign up online or by phone. I walked over the Ross by my work. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. In-store returns are very flexible, ensure that you are accompanying the product with purchase receipt. I'm without a car so I go thru shoes fast. She balles up the gown in the same bag as the shoes. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Can my grandmother get her money back? I did not walk in it and the labels and tags clearly show that it is refundable. livenlaugh101. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Ask for the discount for purchase and a lot of companies will still make that sale. I was told that I wasn't getting any no ey back since it took me a month to notice it. Change their return policy. Ross has very well trained minimum wage robots. Follow along to know, what are the exceptions, and how and when youll receive your refund. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Ross Stores, Inc.'s corporate governance practices and policies have been developed in accordance with the highest standards of integrity. I asked. I was just told today by the cashier at Ross that the Reduced items are final sale !!! I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. She opened the gift on Christmas and excitedly asked to try them on. Again, the return wasn't denied. In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Ross will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the Company. Hope this was helpful. Get a Sale Alert. Those who live violent lives tend to die violent deaths. No way you ever sold this shirt for 16 cents! I said what about me? I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. When your return is processed, you will get your refund in the original mode of payment. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. Work where you love to shop! Suck it up and stop complaining. I'm very upset and would like an answer. When we came home the money was already in the card! If you try to return it without the receipt, the product will no longer be in our system because the product is too old. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Check out their return policy. Makes me wonder why I even still shop there. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". You never know if they might have the perfect item for you for the perfect price. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. I have been trying to have her but she trying to sell her home. E-Book Overview. I think it would be better if we could return the items. It was like I walked 2 miles just to give them $49. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. They too refused to help me! you don't want to look up the items one the receipt??? I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! (No tax return so far) The tax here is 9.000 percent. She was sighing and making faces etc. Went to Ross for an exchange. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! Our Commitment to Diversity, Equality, and Inclusion, Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations, Environmental Sustainability in the Supply Chain, Our Approach to Sourcing and Human Rights. After washing, the paints unraveled all along the seams, truly defective. Can I return it? For information about opting out, click here. I felt discriminated against and for good reason that I will not go into here. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I very depressed over this situation, here I have been trying to get a pair shoes. Get a Sale Alert. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Bought a jewelry item and was trying to return it. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. Can I return items at the Ross store without the receipt? 16. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. She replied the system wont let her. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. After I washed them one of them had a small hole in it. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. The consent submitted will only be used for data processing originating from this website. will be: "it's because of dishonest people". I am a working professional and this is not the first time I was treated with disrespect at this Ross'. Home / News & Updates / ross dress for less bereavement policy. credit for $14 and paid the balance of $22 with my Discover card. Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. The cashier that was working the return counter was too busy hanging up clothes. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. If the product becomes faulty after wearing it then that is your loss. BETTER FOR ME! Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I am sorry to say that I have to disagree to this policy. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. I understand not receiving money back, but I can't believe I can't get in store credit. How long does it take? (ridiculous & unnecessary). They refused to return my item due to the descriptions on receipt and tag not matching. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Would not refund. $32. I have never heard of this. As well as checks. I said what about me? I will never shop in this store again. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I work at ross and it is crazy what people try and get away with. I just went through that today with shoes I bought in the A.M and returned in the evening. Get it together Ross. The price is right and you can always find what you're looking for. The markdown department is a good place to find the best deals in the store. Just take your product in its original condition back to your local Ross store with the purchase receipt. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. Some retailers just "let them walk out". Most stores give cash back if a debit card was used. So at this point I still have the 3 dresses. Well, perhaps it . Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I had to argue with store clerk. What a horrible way to do business. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. Ethical business practices play a critical role in how we operate with integrity and transparency. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. This woman will be fired and I will do whatever it takes to make this happen. O, dear! The customers can request a return within 30 days. they should over ride. I purchased one item for approx. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! It would be better for them no to sale this kind of merchandise. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. And if not , what should I do ? Ross will only offer an exchange in case the software turns out defective. No customer should be treated in this manner. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Needless to say I threw it away and wasted my money! I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this . Horrible Return Policy. I was reading some of the other post and just would like to comment on some of them as far as returns. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? They are sisterhood and have terrible service. I believe you liked the article and found what you were looking for. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Ross Algiers. This, too, must be new policy. I shop at Ross almost twice a week. They need some quality control. It's not rocket science. I should have been allowed to exchange at face value. WHAT A SCAM!!! You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. LinkedIn. I didn't try then on in the store and they were way too big. Just BAD business ! A day hasn't passed by. It's my money and I have the right to return which ever item I am not pleased with. The saless person said No they don't refund cologne. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . I tried to overlook the attitude she had from the start. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? Condo? :) Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? They were not work an unknown to me, I just read on line what I am suppose to do with the return. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. So I took the gown and and what happens, it was STUCK TO THE SHOE. Bereavement leave is granted to all employees for a maximum of 7 days without a loss of benefits in the event of a death of any of the following family members of the employee: Spouse. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! Some things will not hold up like products from other stores but there are some things that are worth buying from there. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. Suck that I am I week over my stupid 30 days policy! This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. Ross Dress for Less accepts credit cards. I said please explain to me how you count your 30days. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. I have been a Ross customer for close to 15 years. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Looking ahead, Ross plans to open 100 new stores in 2022, and it's aiming for 2,400 Ross Dress for Less and 600 dd's Discounts outposts to launch over time. Cashier needs to learn more about return policy of Ross. Select one of the products below to learn more. I am not "computer literate" so if I don't do this correctly please direct me on what to do. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Who trained these disrespectful, unproffessional "employees"? The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. This summary explains how grief, mourning, and bereavement . Any relationship counselor will tell u that. Hope this helped. They will not provide returns/refunds if youve already opened the software. February 27, 2023, 5:00 pm. Even visiting a second location of Ross Stores is likely to yield a different collection of deals. I bought that pair of shoes yesterday. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it.
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