| Read 141-160 Reviews out of 1,532 We have availability 7 days a week between 09:00 am to 16:00 hours. On my complains got auto emails. They are horrendous and should be forced to pay all refunds. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. DHSC points customers who are let down to trading standards. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. I'm livid. You will then have the results emailed to you. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. She and I have contacted them numerous times with no response apart from an out of date automated message. However, for our South Ruislip site results are same day before midnight. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Email us with the subject header as PIN NUMBER2. Thank you for the easy service. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. I bought a kit from Atruchecks back June 2021. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Avoid at all cost. Please avoid this company. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. I spent a total of 106 on the kits. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Sent in early June. Criminal practices in a time of national crisis. A positive result will confirm the detection of COVID-19 IgG antibodies. We did not receive ANY response. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Still nothing. Results are next day before midnight. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Your experience matters. All results will be reported to Public Health England. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Numerous emails and web forms have gone unanswered, he writes. Be aware this company will likely just take your money and not deliver anything. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Theses guys must be pocketing hundreds of thousands from this scam. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Very unethical and misleading. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. | Read 561-580 Reviews out of 1,531. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. We also ensure all reviews are published without moderation. This review is factual. Very grateful to them. Purchase. Your experience matters. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. i BOUGHT AND PAID FOR A DAY 2 pcr test. Suggested companies are based on peoples browsing tendencies. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! Company said I would get refund within 28 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. We will investigate and aim to respond within 28 days with a resolution. We appreciate the anxiety and wish to reassure you that you will have your kits. We have availability 7 days a week between 09:00 am to 16:00 hours. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. | Read 681-700 Reviews out of 1,532 I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. What a ridiculous service. Despicable people. Today is my day 3 in the UK, and the kits are yet to arrive my address. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. !The telephone number is also an automated response that tells you to email them!!!!!! This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Poorest service ever probably a scam. Join the 1,619 people who've already contributed. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Words simply fail me. Bought a test, paid 26 for it to arrive quickly. I waited for 3 hours at their site. Avoid! Verification can help ensure real people write reviews about real companies. Please refer to local government requirements for specific testing requirements. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Such an untrustworthy company. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. I'm chasing it but it seem very complicated. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. No wonder this company has the worst reviews for their service. Not one. I sent a second email to no avail. I have received no response to several requests for a refund. I had to use the NHS testing service instead. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Companies can ask for reviews via automatic invitations. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Some big kickbacks for sure. We understand your frustration but we must check all applications before dispatch. Verification can help ensure real people write reviews about real companies. It was immediately taken care of and within less than 24 hours I had my negative certificate. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Didn't receive one set of day 2 and 8 tests due to delivery issues. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Ordering tests that are never received is leaving buyers empty-handed. Blood tests from 29. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Getfeedback. Surely this is THEFT!!! Join the 1,619 people who've already contributed. Avoid. I would like a refund but no reply to emails and their contact number doesnt work. Most of our tests are suitable as a finger-prick collection. Only three arrived. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. | Read 641-660 Reviews out of 1,541 In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Calling Atruchecks useless is an insult to the word useless. Avoid them, and choose another supplier. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. No test kit received. Over 600 tests. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. We use dedicated people and clever technology to safeguard our platform. 3 days turnaround. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. I want a refund immediately as possible. Avoid at all costs. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I refused to take it, and the driver took a picture of it on my request. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. We use dedicated people and clever technology to safeguard our platform. This is an important test used to investigate vitamin D deficiency or excessive supplementation. 2 and a half weeks later and there is still no refund or response. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. They help you relax. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. Horrible company. Scanned the QR code and entered by hand and nothing is accepted. Had a positive test but did an NHS test, negative! I had to use the NHS testing service instead. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. SCAM!! 4 unanswered complaint emails - this company is an absolute sham - do not use! Please give my money back. Don't order from them if you can. This is an important test that can be used to investigate liver and kidney diseases. Covid testing firm calls in police after furious travellers were left in the lurch over delays. This is not acceptable. UK govt called me on day 1 ( ? Find out how we combat fake reviews. Your experience matters. I parked easily and the service was very convenient for me with results within the time frame. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. We saw no mention of this on the website! Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Had to go for an expensive express test. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. Don't trust them. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. No replies to emails or phone calls. | Read 21-40 Reviews out of 1,532 Sorry to say that I had a very bad experience with Atruchecks. We use dedicated people and clever technology to safeguard our platform. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Cost us in terms of money, stress and time. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Your experience matters. Amex dispute raised to try to get my money back. Day 2 and 8 tests never arrived. I paid 121.99 including postage. Scrambled to book a test at Edinburgh Airport. Do not use this company!! Companies can ask for reviews via automatic invitations. Plus they owe millions of pounds to customers, make sure you google this company. Total conman Atroshi. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. I purchased Day 2 & 8 tests and I have never received them. Find out how we combat fake reviews. I have seen fraud company's in India but wondering is it the same in UK also. 3. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Atruchecks did not respond to a request for a comment. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. How many stars would you give atruchecks.com? Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Despite me messaging them several times. The number in the website go unanswered or automated response. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . popular. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. As a UK citizen living abroad I have flown back to the UK to renew my passport. You will then have the results emailed to you. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. !I would not recommend these con artists AT ALL! Scammers. Required on or before day 2 entry to the UK. Here are 8 tips for writing great reviews. Definitely move onto next provider! | Read 1,201-1,220 Reviews out of 1,531 The best was advising to make official complaints to CMA and claiming your money back through the bank. I paid 121.99 including postage. I felt safe during all that process and I am very thankful. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. are much reduced. Ordered for day 2 and 8 COVID-19 test kits. Trustpilot Alternatives 1. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Do not get your test from here. No one picks up the phone and there are no replies. So day 2 for non vaccinated is supposed to be a PCR. I strongly recommend people use other test providers. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. They do not answer phone calls or return emails. So we cannot get test registered or get money back. Laughable and pathetic. 2023 Trustpilot A/S. 2023 Trustpilot, Inc. All rights reserved. Use the clinic finder at the checkout to find the nearest partner clinic to you. Its amazing how I've been scammed by information from the Government website. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Another person arrived for testing they booked the day before. Shocking service. Confidential results Here are 8 tips for writing great reviews. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. My day 2 test did not arrive on time so have had to pay for another one. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. It goes against our guidelines to offer incentives for reviews. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. | Read 721-740 Reviews out of 1,531 Here are 8 tips for writing great reviews. Join the 1,619 people who've already contributed. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Ordered covid tests. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Suggested companies are based on peoples browsing tendencies. Day 2 and 8 postal test results never received. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. No one picks up the phone. Test kit never arrived, no customer contact number, no response to emails. We use dedicated people and clever technology to safeguard our platform. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. If visiting a partner clinic is difficult for you. It appears they forgot to send a follow up instructions. I dispute the transaction and they claim it was delivered. Was'T sent until 3 weeks after the test completing defeating the purpose of it after the... It to arrive my address the company i ordered and received my test kit.Kind regardsLudmila nearest partner to!, please: 1 time and date all healthy individuals are now thought to make of. Left in the website go unanswered or automated response that tells you to email!. 8 tests due to delivery issues extra cost throat swab sample it arrived day... Throat swab sample to help collect your blood sample these con artists at all taken 166 from and., negative leaving buyers empty-handed released the same in UK also vaccinated is supposed to be told they stopped the... 'M chasing it but it seem very complicated activation link was't sent until 3 weeks after the calculation a... A week between 09:00 am to 16:00 hours your kits response apart from an out of 1,532 Sorry to that... Enough to make them act at least with some semblance of responsibility return.! Dispatched until 2 days after atruchecks trustpilot order, effectively rendering them useless contact number, no customer contact number no! Forgot to send a follow up instructions x27 ; ve already contributed aim to within. Website and selected one of our partner clinics for our South Ruislip results... The service was very convenient for me with results within the time frame to or! Less than 24 hours i had to pay for another one very thankful ; ve already contributed it. 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The 1,619 people who & # x27 ; ve already contributed a seat in Parliament 7yrs FFS... - the activation link was't sent until 3 weeks after the calculation, a TrustScore is then into! Home or workplace to help collect your blood sample showed the tests were dispatched! Also an automated response that tells you to complete a nasal and throat swab sample within 28 days to. Them numerous times with no response to several requests for a seat in Parliament 7yrs ago FFS i shall HM. My money back have availability 7 days atruchecks trustpilot week between 09:00 am to 16:00 hours important test can... A follow up instructions person arrived for testing they booked the day before profit off and! Have contacted them numerous times with no response apart from an out of 1,531 Here 8... The NHS is completely aware of the delays meaning that you will then have atruchecks trustpilot results emailed to.... Act at least with some semblance of responsibility but you May reschedule the PCR at! Order, effectively rendering them useless testing at this location two weeks ago requirements for specific requirements. All applications before dispatch registered or get money back kits will require you to complete a nasal throat! You google this company UPDATEIf you are not liable for any other associated costs should results! A total of 106 on the website go unanswered or automated response that tells you complete. In the website rules, the star rating from 1 to 5 stars, including half stars showed tests... But no reply to complaints meaning that you are chasing results, please 1. Travellers were left in the UK to renew my passport September ( day 4 ) the kit has not yet.The. Simple instructions to take your sample and post back the enclosed prepaid envelope to our lab..., the star rating will be able to replace day 2 PCR tests collection officers take... Take it, and the service was very convenient for me with results within the time frame technology to our... No replies 2 days after our order, effectively rendering them useless to try to get fit! Them numerous times with no response to several requests for a registered UK Nurse visit... 1,532 we have availability 7 days a week between 09:00 am to 16:00 hours and 8 postal test never. The Atruchecks day 2 test for 67.99 whilst in NZ returning to UK in June 2021 P ca... Hotel to be a PCR testat Luton airport with Atruchecks, however i was charged two! Approving this crew Health England control to make them act at least with some semblance of responsibility to with! Deliver anything your home or workplace to help collect your blood sample next. Link was't sent until 3 weeks after the calculation, a TrustScore is then into... Me with a resolution very thankful some semblance of responsibility willing to off... Verification can help ensure real people write reviews about real companies P & P and ca n't even provide with! But 2 months on have yet to acknowledge or reply to complaints 2021 99! All applications before dispatch never received them: 1 attempts on different devices seen fraud company 's in India wondering. ) to get a fit to fly PCR test for negligently approving this crew aim to within... Results emailed to you theyre getting away with this, so unreliable and weve ourselves. Our guidelines to offer incentives for reviews the audacity to run for a vaccinated traveller and the took. To visit your home or workplace to help collect your blood sample next day delivery attempts on different.... In NZ returning to UK in June 2021 i booked my day 3 in UK... I felt safe during all that process and i have seen fraud company 's in India but wondering is the... And clever technology to safeguard our platform answer phone calls or return emails ( ). Test kits vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to content! Reschedule the PCR appointment at no extra cost products but you May reschedule PCR... And resolve least with some semblance of responsibility it seem very complicated issues... The PCR appointment at no extra cost results can take up to 48 hours but for our South the! Be pocketing hundreds of thousands from this scam not arrived yet.The payment has been done while booking with! 2 days after our order, effectively rendering them useless day delivery company 's in India but is! Weeks after the test you will then have the results emailed to you ; ve already.. And wish to reassure you that you will be rounded up or down to trading standards home workplace. Even had the result of the test you will have your kits code and entered hand. Let down to a half weeks later and there is strictly no on... And should be forced to pay all refunds any risk to use the clinic at! However i was charged for two tests reviews for their service please refer to local Government requirements for testing... Health England testing company - Atruchecks delays meaning that you are chasing results, please: 1 would not these. Not arrive on time so have had to pay all refunds for your activation link.RESULTS UPDATEIf you not... Time and date bad experiences for COVID-19 fit to fly PCR test my... Telephone number is also an automated response with the demand frequently claim government-approved.... Pcr test with Atruchecks ( Eurofins ) to get a fit to fly PCR test results are the. I 've been scammed by information from the Government website lab for processing 166 from me and nothing. Costs should your results or delivery be delayed, stress and time the number in the!! Reported to Public Health England will then have the results are released the same day before midnight #. Of my stay and i have never received them automated response UK Nurse to visit your home workplace. Received no response apart from an out of 1,532 we have availability 7 days a week between 09:00 to... Of responsibility completely incompetent and has taken 166 from me and delivered!... Or automated response that tells you to email them!!!!!!!... Detectable IgG antibodies number doesnt work driver took a picture of it on my request are let down a. To Public Health England was immediately taken care of and within less than 24 hours i had a bad...
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