Really sucks. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Contact Wisconsin Debit Card customer service at 1-877-253-3686. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. What are the benefits of my new Way2Go Card? To get cash without being charged a fee, use any MoneyPass ATM. Accept the surcharge if you want to make the transaction. Always read the ATM messages carefully. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Bank of America will provide card replacements until January 27, 2022. It is important to keep track of your balance. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Benefits used or misused by a Protective Payee will not be replaced. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. A $5.00 card replacement fee will be deducted from your account balance. Keep it. Expedited card delivery is 3 to 5 calendar days. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. What if I don't receive my Way2Go debit card? You should allow the site to redirect you to. A TANF Protective Payee will receive his/her debit card at the address you provide. Where can I find fee information for my new card? Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Replacement cards will be delivered in 7 to 10 business days from the date you order it. Access to your funds anywhere debit MasterCard cards are accepted. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. English| Espaol | Kryol Ayisyen. I especially like the sign in feature that uses a picture to identify your account before you out your password in. Using the balance on the card towards a purchase at a retail location. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. How do I transfer funds from my Way2Go Card to my Bank Account? Login - Way2Go Website. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. How long will I have to spend the funds on my Bank of America Visa Card? How long does it take to get your Way2Go card? If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. When should I contact Way2Go Card? During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Create a new User ID and password. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Does the new card have any fees I should be aware of? Web access to your Card account and personal transaction history. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. You can cancel if you wish to avoid the fee or press enter and pay the fee. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The Virginia Way2Go Card . Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. What is the last date to request a BofA replacement card? What would I do if I was unable to activate my new Way2Go Card? In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance No, the debit card industry is changing the way debit cards can be used for purchasing fuel. What do I do if I do not receive my new card in the mail? No. Safety starts with understanding how developers collect and share your data. It does take several days for transfers to process, no less than three business days. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Automated notification via phone or email when a deposit is posted to your account. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. When your first benefit payment is available, you will receive a debit card in the mail. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. No. You can also get cash withdrawals from your card. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Copyrights - Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Leading the way to wherever you want to go. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Please enter valid email address to send 'One Time Password'. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Holy shit that actually worked. Hearing-impaired customers call TTY: 1(866) 656-5913. They show your balance. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Access your card account information for free at. Protective Payee information must be handled through the county worker. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. 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