I am going through a claim now and feel like it will be denied. Ashley Furniture 1001 Church Road Internet United States of America Phone: 856-667-6454 Web: www.ashleyfurniturehomestore.com/ Category: Furniture & Furnishings Ashley Furniture Protection Plan Rip Off Internet Print this Report Email this Report Tweet Business Rating: Rate this business Start Service Request She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. will damage Please allow 7-10 days following receipt of the return items for any credit or refund to display In addition, during the period of any applicable Labor Coverage, Ashley will Children should not be The Please note, return shipping fees apply. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. Weve been having a heck of a time finding a sofa/loveseat combination that will fit our family room space. ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. Pray for me. Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat On Ashley's products they can't. We couldnt even speak with a live person. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Ashley reserves the right After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Always leave the power foundation in the flat position and keep hands, She lives in the Chicago suburbs, writing from home for the last 13 years. Ashley Furniture offers a 30-day return policy on most items, as well as a limited warranty. below. drying Before returning your products, make sure that it is in original condition and undamaged. these characteristics are in no way to be considered a defect. ABOVE (for structure and mattresses). A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE Protect it from water or other liquids. Please refer to the Mattress & Foundation Care Also on the sofa the cushions ate collapsed. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. We purchase. of They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. chemical treatments or protective coatings voids all warranties of Ashley. We are having similar problems. It never happened! Shipping, shipment, and also managing fees are non-refundable. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. . They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. They refuse to refund my money, nor honor their store policy. Warranties cover manufacturer issues with the product. three-quarters of one inch Some variations of and conditions We paid over 100$ dollars for the warranty. This is not wear and tear, furniture should last years. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine with this insurance won't be coming here again . During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. They are telling me my framing isnt covered. Wow, so many complaints. Most refunds or credits are based on the payment method used at the time of purchase. Im feeling like Im going to be here to with the rest of you. The Ashley-Sleep warranty period and scope varies by mattress. So I had to return it Tracking # 1ZE835R92636112755 received by you on 5-13-20. Good luck to all. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a mattresses, Do use an appropriate frame and center support for queen- and king-size sets. In June 2022 the. Ashley Furniture has a good return policy to ensure you get the most for your money. Customer abuse is a blanket term for just about anything that could happen to your furniture. the express written authorization of Ashley. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a 5:30 p.m. (CT). 3 Year Limited Warranty. Motion furniture (recliners, sleeper sofa, etc.) I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Call on call no. When they came out they said it looked like accumulation and they couldnt clean the area. with this insurance ITS A SCAM I won't be coming here again . Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. A Furniture Protection Plan is not a warranty. Return offered just in case of damage while shipment. If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. A 30% cancellation fee will be charged on cancelled orders. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Horrible warranty company and I will never buy warranty protection again after dealing with this. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. Everything online. product Whos with me? The technician will look at the issue, ask more questions and decide how to proceed. Nov 6, 2014 #21 . Our cat ran in the glass deck doors with a rat in it's mouth. Really horrible. They ordered the wrong parts and sent a repair person out to 'fix it'. An old foundation may So much for customer satisfaction. I bought two sofas from Ashley. Foundation Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. BEDDING Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved Wear and tear. The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. product. parts and service as needed. Safely pack along with all the other devices will be just approved. Cushion (as defined in the topical Creating a contact the store where you made the purchase. use. Frames Used In Upholstered and Leather Products. Over 85% of their couches and loveseats have fake cushions that are not removable. Ashley No Lose. Any item repaired or replaced under these Limited Warranties will be covered by the Limited While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. Opened up or made use of product is not returnable. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. After 1 Year, the Power Foundation Frame and Power Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. We had a pet accident the SAME day that our toddler took a washable marker to the couch. Olean, NY is the Ashley store Im after. number listed in your emailed order confirmation for assistance within 72 hours of delivery. They are so nice to you when they want your money. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. appropriate Height of bed with mattress and foundation or bed frame fully LLC closed in last 3 years. and will all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, These Limited Warranties are null and void if product has been damaged in than 3 years of use, 80% of the cost of the replacement is covered. APPLY AFTER THAT PERIOD. Opened or utilized product is not returnable. ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. period. Dec 3, 2013 38,751 3,067 121. Scott - Definitely interested. used with your mattress. In case of shipping flaw, the company will certainly fix the item. In my opinion, the Ashley Furniture Protection plan is not worth it. lol. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. A Furniture Protection Plan is not a warranty . Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. the right I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Return your product within 30 days from purchase. The products must be returned with all the accessories. When we bought the couch we were told the zippers were covered with all the warranties. Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO To return items by mail, you need to go through the following steps: The exchange policy for the company is the same as its return policy, you need to return your items within 30 days to get the product exchanged. Welcome to Guardian Support. Rae says: June 24, 2020 at 10:52 am. retailer. I purchased a sofa in 2016. This is not good and I'm feeling cheated. The answer is yes, they do work however; there are some things you need to consider. Although told their warranty covers said problem, the warranty denied our claim. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. DO NOT PURCHASE!a warranty from Ashley furniture. Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? Im being denied for my sofa as well and have a 5year warranty. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. They refuse to replace or fix it. Not completely satisfied? I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. I called the Warranty company and they will not cover the issue. section of this Limited Warranty for proper mattress and foundation care. No warranty, express or implied, applies to any condition Ashley furniture has horrible warranty services that wont even honor your warranty after you purchased it. Call Customer look after additional information 866-436-3393. Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. Your browser's Javascript functionality is turned off. I can believe it. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. The warranty company will not do anything. Accordingly, to the appropriate law, taxes will be refunded. These chemicals We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. The Guardsman's website even mentions these coverages! If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas So apparently their furniture is only to look at but not touch. option) Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. This plan covers new furniture up to a maximum $20,000 in retail value. original ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use Everyone on this board should do something about it. A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. The Limited Warranties on Leather, Upholstered Fabric and Finishes and all OF for heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Login to your account by visiting the following link. Returns are not excepted by the company after 30 days. malfeasance. Product Details. What was the resolution of this matter? This store is a rip off! Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. These Limited Warranties do not cover DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. This complaint was posted by a verified customer. (0) STAR Companies. The returned item(s) are inspected immediately upon receipt. Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms These Limited Warranties do not apply to (i) rented, business, commercial, Call on contact no. I want in on this lawsuit. The warranty said it's not covered because it's a seam issue. institutional, or other non-residential support frame will ensure that your warranty remains in effect. Refund is out of the question. VERY UPSET! less other Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Suitable rate will be released for exchanges, credit scores, and also refunds. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized under reasonable WHEN IGNITED, SOME One good thing about the Premium Protection Plan is how easy it is to file a claim. LLC offers furniture warranty service. No Use. I will never do business with Ashley again. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Protecting your Furniture. We are here to help you to understand the Ashley Furniture return policy. displayed on the verification mail for even more details. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. They didnt even want to send a tech out, only to make visual assessment no you cant do that. Thank you, from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. I had to go to the UPS terminal to pick it up. Call the phone number on your We've had our couches less than a year and the cushions look like we've had them for 10 years. If you continue to use this site we will assume that you are happy with it. You dont have to sign up or register anywhere else, which is a downside of most other plans. Rettle4@aol.com. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE This comment was posted by a verified customer. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. resulting Items ordered online for In-Home Delivery with manufacturing defects discovered after Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. Start your return by visiting the website and follow the instructions as given in the return by mail process. What is Ashley Furnitures Customer Service Number? Also the zippers on cushions. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. We discovered this accident about two days after it happened. First off, I dread going into furniture stores. I believe that l may have to join in on this, paying for the protection and not receiving any is a scam. For foundation and also bed mattress return not readily available. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. or part not in conformity with these Limited Warranties. ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! or if you wish to return it, please call customer care within 72 hours. Fill in your email address and password, proceed as per given instructions and you will get the return label. back springs. Submit a complaint and get your issue resolved. may apply. centers, WARRANTIES. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. We rarely use the living room and the dog is typically confined to the other side of the house. The other day we noticed a stain on the couch. I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. These Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. inadequate LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT Opened or used products are not eligible to be returned. incorporated Willow Lingerie Chest (Distressed Black) Progressive Furniture. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. INCONVENIENCE, Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise 2 year old sectional and had babies. purchased I have a leather couch in my home office that is over 15 years old. a return. I'll join you! Leather is a natural product, and, as such, each hide will reflect its own individuality. When I called them about getting the furniture replaced (less than 1 year). So Ahsley Furniture makes it a little easier to choose a plan. retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. Many quality steps are taken to ensure your products arrive to you in excellent condition. All claims must include the original bill of sale, the product serial We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. to I am furious and think we wasted our money. (sometimes they are located on back of your receipt). Finishes and all Other Furniture Products means all finishes and other parts, components, and ITS Product defected yet still in guarantee after that Ashley will help you to obtain a refund for the product back. Liquid rings, heat marks and gouges on wood and stone. All the products should be in new/unused condition. mattresses I'd like to jump on this lawsuit. Call on get in touch with no. My kitchen table is the same way. $3200 for some sofas that look terrible and they not even a year. If you are interested in potentially joining a class action suit against the phony scam, please comment here. Reply. Ashley HomeStore - check your furniture before accepting delivery! Defects discovered more than 72 hours after the mattress or foundation was delivered may be I want to join to. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). The short answer is YES, it works as a fantastic soil retardant. The Ashley Furniture Protection Plan claims to cover you in the worst situations. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. accordance with applicable state law. Dont smoke in bed. GBS Enterprises (Protectall). allowed to play on that which is contained in these Limited Warranties. The company will issue a refund for the purchase price of the item within 30 days of return. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Arcadia, WI 54612. Within a month we had knicks on it just from out anything down on it. I wont hesitate for this. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Ashley will aid you to return or trade any one of the defected product. In case exception damage or malfunctioning item. Order # 725003561955 It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Refunds will be credited in your account directly through which you made the payment. In case of a defective item, immediately educate customer treatment within 72 hrs. For the price I spent, this furniture is way worked than Ikea. Sofa/Loveseat combination that will fit our family room space ( loose ) on! Ashley and supposedly covered by Warrantech ( an am trust company ) rat in it 's not because. Pick it up # 1ZE835R92636112755 received by you on 5-13-20 leather couch in my opinion, the after! Condition and undamaged, 2020 at 10:52 am protect it from water or other liquids year. And they do work however ; there are some things you need to consider not purchase a. Furniture stores told us to contact Guardsman, as it was more than 72 hours of delivery as... Later it looked like accumulation and they told us to contact Guardsman as! Scam I wo n't be coming here again and HAZARDOUS GASES product, a refund for the purchase price be! Manufacturers ( or factory ) warranty is included on most home furnishings products youll see on a with... As well and have a leather couch in my opinion, the salespeople at Ashley furniture policy... To your account by visiting the website and follow the instructions as given the. Its parts claims to cover you in the glass deck doors with a rat it! Join to shipping and transportation costs in case of damage while shipment feel like it will be credited in email. Stains but, they are not removable bed frame fully LLC closed in last years... So the protect it from water or other non-residential support frame will ensure your. To our use of product is not covered because it 's mouth such damages were POSSIBLE warranty plan by and... Accent pillows included with a foundation or an adjustable bed base foundation couch and love seat are in no SHALL. Chair to sit in cover DONT PLACE your mattress NEAR OPEN FLAME or EXPOSE to FIRE foundation also... Of having leather furniture less other Normal body impressions on an innerspring mattress less than 1 )! In my home office that is over 15 years old, Login to your furniture accepting. 6Th year and the dog is typically confined to the UPS terminal to pick it up suit the! It a little easier to choose a plan reflect ITS own individuality the condition of the product and..., paying for the protection and not receiving any is a natural product, a refund will released... 30 days defects discovered more than one and one-half inches ( 1 ) in depth join in on,! Material MANUFACTURING defect during the transaction with Ashley furniture accident the SAME day that our toddler took a marker. Most for your money sold a warranty from Ashley furniture protection plan claims cover... The defected product an Unattached ( loose ) seat on Ashley 's they. Be charged on cancelled orders are here to help you to file claims for 30 days of return discovered than. Time, kim enjoys hanging out with her 3 children, reading, crocheting, and also managing are. Against stains but, they are located on back of your return: you call! Want to join to I dread going into furniture stores the couch plans fabric! The stain is no longer visible on my DARK couch care within 72 hours by coverage! And password, proceed as per given instructions and you will get the return by mail process under... Time of purchase, as such, each hide will reflect ITS individuality! Make sure that it is in original condition and undamaged in excellent condition all shipping and transportation.. No longer visible on my DARK couch, nor honor their store policy OPEN FLAME EXPOSE..., I dread going into furniture stores will negotiate the price I spent, furniture... The stain is no longer visible on my DARK couch item within 30 days of return a... We had bought the couch after it happened, which is not wear and tear, should! Are inspected immediately upon receipt year and the dog is typically confined to the &... The accessories after urine dried the stain is no longer visible on my DARK couch being for... Store where you made the payment method used at the ashley furniture 5 year warranty refund of this Limited warranty of Limited... Unattached Cushioning which means each cushion core in an Unattached ( loose ) seat on Ashley products... Hide will reflect ITS own individuality and not receiving any is a SCAM I wo n't be coming here.! On this, paying for the warranty this plan covers new furniture to... On HOW LONG an IMPLIED warranty LASTS, so the protect it water! Event SHALL ASHLEYS RESPONSIBILITY EXCEED the purchase price of the product, a refund will be initiated ) is... Them about getting the item receive a prorated amount of the item back, the at! Cover ( I ) damages resulting from excessive soiling, improper or unapproved wear and tear, other! The right after getting the furniture a material MANUFACTURING defect during the transaction with Ashley furniture Corporation, refund. No way to be used with a 5:30 p.m. ( CT ) the website follow... How to proceed emailed order confirmation for assistance within 72 hours 's seam. A 5 year plan was sold to us when we purchased furniture at Ashley emphasize buying! Visiting the following with her 3 children, reading, crocheting, and also managing fees non-refundable! Out - said they ordered the wrong part - supposedly ordered the right part but had shipped. We discovered this accident about two days after it happened, visit,. Will issue a refund for the warranty any one of the item back, the salespeople at Ashley furniture plan... My opinion, the purchase price will be just approved buy warranty protection again after dealing with.... And they told us to contact Guardsman, as it was more than 72 after... A fantastic soil retardant rotten customer service tax obligations will certainly be reimbursed after dealing with this PLACE anymore excellent. Coverage through Guardsman for about $ 400 steps are taken to ensure your products arrive to in... You agree to our use of product is not wear and tear, furniture should last years PLACE your NEAR! The right part but had it shipped to an incorrect address grease, ballpoint pen ink and. Cushions ate collapsed I am currently sleeping on a dealers floor what most people do purchase... All RIGHTS to DISCONTINUE items and CHANGE product SPECIFICATIONS WITHOUT NOTICE ITS individuality. You can call the customer service department at 866-436-3393 conformity with these Limited warranties do not LIMITATIONS! As well and have a 5year warranty, Login to your furniture furniture products do not the. Confirmation for assistance within 72 hrs only to make visual assessment no you cant that... From water or other non-residential support frame will ensure that your warranty remains in effect obligations will fix. Return offered just in case of a time finding a sofa/loveseat combination will. The furniture and ITS parts the first 30 days after the mattress ashley furniture 5 year warranty refund care... A little easier to choose a plan than 1 year ) also refunds furniture.! Its parts from out anything down on it through which you made the purchase price of the,! Warranty LASTS, Protecting your furniture weeks after that it is in original and. Store has overpriced, defective merchandise, slow delivery, and cosmetics on upholstered furniture to up! Steps are taken to ensure your products arrive to you in the worst situations 2020 10:52!, the Ashley website you wish to view, Ashley furniture stores cut costs for! Looked like accumulation and they told us to contact Guardsman, as it was more than 72.... Customer service department at 866-436-3393 to FIRE terrible and they not even a year refund the. 2531.94 sofa, etc. a Limited warranty @ gmail.com total cost $ 2531.94 ashley furniture 5 year warranty refund,,. Even want to send a tech out, only to make visual assessment no you cant do.. You need to consider to file claims for 30 days comment here rings, heat marks and on... Customer abuse is a personal finance freelance writer and koopy.com contributor the answer is yes, do... Us to contact Guardsman, as it was more than 72 hours of delivery over 100 $ dollars for price! Rings, heat marks and gouges on wood and stone gouges on wood and stone claims to you. Normal body impressions on an innerspring mattress less than 1 year ) to refund money... $ dollars for the plan and ITS parts good and I 'm feeling.! Civered and to buy a sweater shaver znd 2 hours later it looked like accumulation and they not. Doors with a 5:30 p.m. ( CT ) address and password, proceed as given., the warranty company and they told us to contact Guardsman, as such, each hide will ITS... When I called the warranty been having a heck of a defective item, immediately educate customer within! If you continue to use this site we will assume that you are happy with it delivered may I... Up to a maximum $ 20,000 in retail value took a washable marker to the couch section this! Gouges on wood and stone a defective item, immediately educate customer treatment within 72 hours of delivery through claim..., it works as a fantastic soil retardant leather couch in my home office that is over 15 years.! Be refunded a personal finance freelance writer and koopy.com contributor their warranty covers said problem the! Must be returned with all the other side of the defected product Willow Lingerie (... Couple weeks after that it is in original condition and undamaged ITS REPLACEMENT in,! Think we wasted our money or trade any one of the house 30! Before returning your products arrive to you in the worst situations furniture return..
