Really satisfied with our purchase. The store was welcoming and filled with every kind of furnishing you might want. You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Doug greeted us and helped us whittle down exactly what we were looking for. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. Ordered a $3000 electric recliner in black leather. We are very happy with the customer service and will be back. He said no Im sorry . They said Lazy Boy will say it is normal wear and tear. Do not order if you expect to get a timely order. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. I have done this on two seperate occasions with purchases I was completely wronged in, I even got to keep the $300 item the one time. :-))) Each bird likes his own nest best. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. It has a starting price and then you can purchase upgrades on top of that price. For example, high pressure, lame sales lines, disinterested sales people, etc. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. We moved and wanted a different color in our new house. The delivery date got pushed out twice with the second date moving beyond our move in date. Ever!!! Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. I have called several times only to be on hold forever. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Although they try to push their spray-guard protection pretty hard, I declined this option. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. The biggest bang for you buck in the cheaper area would be Ashley, or lane. No budging on the final fees. 25*41. Select Upholstery Color: Charcoal Charcoal They also have tall recliners for any tall people in your family. They still look brand new, and we raised three children on these products. So glad I did. No complaints. We needed a recliner, quickly, and I wanted one in grey. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. 1. Double sofa all materials are peeling except leather. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. Under investigation I found the frame of the armrest to be stapled partial board. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. Made our day. I just checked and Crate & Barrel has some fabric recliners. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. They are nice, but I wouldn't want to spend the night in them. Treated us like our sale mattered. Delivery is awful, and the quality is terrible when it arrives. Answered every queation we had and made our shopping experience great. Can't wait to actually sit in it. I decided that it was finally time to make an upgrade. She gave us all the time we needed to find just the right chair. Never again. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Many options available. Paid between $800-$900. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). We purchased a sofa at a store closing last September, 2020 with a recliner. Even the delivery men wereastounded and took pictures. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. It looks like the recovery is as good as it is going to get. She said our original quote already had 20%. I don't recommend Lazy boy furniture because of this. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. I ordered some inserts and will post pics once I get them set up. (taking up much of my day off.) The customer service is all but non-responsive. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. I sleep in it total, 3 months of the year. This WILL BE MY LAST LA-Z-BOY RECLINER. Go get a Flexsteel instead! Either color will add a neutral elegance to your home. I have purchased two more chairs and expect delivery soon. My furniture store said England would not allowthem to return it. In addition, on Google they are only able to achieve a 3.6 star rating. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. The units are now no longer under warranty and La-Z-Boy's service department offers no help. Needless to say I was a little more than disappointed by that response. After signing order, Linda brings the warranty to sign. We purchased from La Z Boy because the furniture is made in the USA. Poor workmanship incomplete and stained. A lot of the brands can have a pretty harsh recline with limited adjustment. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. We haven't had any problems with our Lazyboys. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Whats the point if its just going to go flat again? Best Home Furnishings boasts one of the largest selections of products in the industry. We got excellent and friendly service from Linda Evans. Double-Locking Footrest. After a few more months the rocker mechanism broke. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. Some models now have built-in drink holders. I bought a $1200 rocker recliner a little over 1 year ago. I had a wonderful sales person who was very helpful! There were several quality pieces in the store. 7 months and counting, and still no sofa. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! The leather between the cushions is so thin it's almost unbelievable. The frames are made of what looks like particle board. I have a throw and two pillows on the loveseat. I wish this kind of customer service would be found everywhere I need to shop. However, whenHe came down to totals, there was no negotiating the final price. I bought a double recliner couch that the arm pretty much fell off. We just sit on our couches in the evening for a few hours. He was extremely knowledgeable and kind. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. I went here because I needed a new chair since my overpriced couch took a dump on me. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. Great options because it offers hundreds of choices on fabrics options and color. We noticed the clearance prices which were surprisingly affordable. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Almost all of their cushions were attached, so that is good. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. I highly recommend you look elsewhere for your furniture needs. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. I do not sit on it that much as most office chairs, probably once every other day for about an hour. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. Hours online to try to get a service appointment. Oh by the way, the delivery guys from san jose were friendly. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Ask for Kate when you go in looking! The original delivery date was "approx end of May". They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. Had to request it be delivered. I just bought a Palliser recliner. Quick and easy purchase today. Read before you buy!!! The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! It's a soft, wonderful stylish leather, that looks great in our Family Room. I work with Patty when I shop at La-Z-Boy. I appreciated his attitude and professionalism. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. This time it was two non-reclining chairs. Or take it back. I waited nearly 7 months form buying to actually getting it and am completely let down. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. Their workmanship has gone downhill and the store doesn't back anything up. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. Great customer service again, this time we worked with Judy Waddell. I paid over $2000 for a recliner in 2018. I called it in to have someone come and look at it and fix it. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. Barcalounger follows the same framing method. We are loyal customers of Lazy Boy. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. Now, only 2 years later, I went to sit on my couch and heard a large crack. Special ordered a leather recliner. He didn't pressure us and let us take all the time to look at couches. Now awaiting the delivery of our new couches. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. Avoid. A partial sitting position makes this possible. No where near the quality we have gotten in the past. It's a $2400.00 leather couch. We filed a claim. We are now waiting to their reorder. We bought a Lazy Boy electric recliner two years ago. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. I sent pictures of both sets of furniture with mywritten issues. We had our eyes set on a particular sectional but was too big for the space. We decided we wanted a matching side table to our coffee table. We are 55-60 age range . When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. His father had his own spot. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. | Weight limit - 500 lbs. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. I would highly recommend this store and this salesman. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. We are very pleased. If I could have rated them lower than one star I would have. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Upon investigating, I found the wood framing was cracked. Really? I've read some comments here that Lazyboy is no longer a good brand to buy. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. Do I spend money on another flight and again leave a condo we are paying big money for? Google away and you'll find lots of them. Is it possible to slip cover lazy boy furniture and a stressless recliner? Look at others' reviews. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. The handle on the foot rest broke. Lots of personal attention and so many options. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. Awful experience! I had voice mail they would ship parts after I pay the $13 shipping charge. Do not be fooled. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. Paid my deposit was given an eta on delivery date. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. Their sales and finance options really sealed the deal. She helped us to buy one good lazy boy just for us! A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Klaussner furniture doesn't hold up well or looks cheap. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. They also use better. We have been trying to get them to put the pieces together for months. We found what we wanted. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. The delivery went smoothly and the delivery guys were pleasant and careful. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. Both of the La-z-boy recliners that I've had gave me problems. LA Z BOY wall-hugger power recliner buyers beware. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Just bought a couch and love seat here. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. The delivery people arrived on time and couldn't have been nicer. lol. The second one had multiple issues and had to be repaired 3 times within 6-8 months. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Our friends who ordered same time from Tyners have been sitting on their furniture for months. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. (That should have been my first warning sign, product should have at least basic quality to start.) Poor quality leather processing is what I am finding out is the cause. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. ProductReview: 3.9/5 stars based on 382 ratings. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? My oldest LaZBoy is nineteen years old and still rocking. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. Really enjoyed shopping around the store with her. Very disappointed and frustrated with this purchase. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. My 3000 $ chair stopped working 1 month after I received it. I was greeted by Minh, the store manager. (Fabric not found locally). Third purchase at this store. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. I would highly recommend him. Its now 15 weeks and we get delivery date Dec. 23. We started out with Linda. Getting it repaired has been a nightmare. On November 1, 2021 we purchased a lounger and fully paid for purchase. Want to know which is the closest to your home?Take a look at the handy store locator for more information. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. I'll never buy Lazy Boy furniture of any type again. I waited a week or so for someone to contact me, but no such luck. Can't wait to be lounging in our new Lazy Boy. I also know it is comfortable. It arrived as a grey suede chair. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". Not believing both sets passed quality control Iattempted contacting England. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. The reason for one less star is for delivery. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. They are so stiff that it takes all my strength to try and make it recline. We were assisted by Christian Lane, who was pleasant and helpful. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. Will be quick to point out things not being considered so the purchase will be just right! I was not impressed.). The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. Took eight weeks to make and be delivered. We will definitely check out the different brands mentioned in your replies. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. In the end, I'm quite happy with my purchase. Quality is not what it used to be. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. The best part about La-Z-Boy furniture is the comfort factor. 10 weeks out and still no furniture. You did a great job Kelly. Will shop here again for future couches and chairs. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. It took a year to get the thing then it literally fell apart after another year. When it comes to their sectionals & sofas, La-Z-Boy caters to the salesman best home furnishings vs lazy boy La-Z-Boy Rosa. 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