I would keep trying to get it sorted out. Select activities/shore excursions may require closed-toe shoes. While COVID-19 protocols remain firmly in place for those voyages, reopening the region to eager travelers is another move toward pre-pandemic cruise travel. Mobile, AL 36602, Directions: www.shipmobile.com/directions/, Port NOLA - Port of New Orleans 1015 North America Way (Victor Sokolowicz/Bloomberg via Getty Images / Getty Images). Should it be necessary to cancel any or multiple ports, we will do our best to find alternative destinations. Please verify the information entered and try days prior to the sail date for Charleston). All guests must complete their Online Check-in process no later than midnight prior to their sailing date. Other measures in place include, but not limited to: All guests 12 years and older, unless they have a medical exemption, are required to be fully vaccinated with a COVID-19 vaccine that is approved or recognised by the Australian Therapeutic Goods Administration (TGA). All guests aged two years and above, regardless of vaccination status, are required to take a self-administered Rapid-Antigen Test (RAT) within 24 hours of boarding or a PCR test within 48 hours prior to boarding. What happens if a guest is caught smoking in a stateroom or balcony? If we are unable to approve your request, you and your travelling companions in the same stateroom will be eligible for a full refund of the amount paid to Carnival. The industry employs about 250,000 workers from over 100 countries, and their jobs range from a ship's captain to a cocktail mixer, according to the Cruise Lines International Association. or by Exemptions are processed after bookings are fully paid. Get the latest information on our health protocols, requirements for sailings and FAQs. Since destination health protocols continue to evolve, the most up-to-date information will be provided in a stateroom advisory. Does not support Skype or video and music streaming (i.e., Netflix, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services. U.S. citizens may present a limited-use, wallet-size passport card. A spokesperson from Carnival Cruise lines tells NBC 6, a small percentage of unvaccinated guests are allowed on-board if they file an exemption. Carnival Youth Programs are open for children and teens ages 2 to 17. It is customary for our guests to extend gratuities to the shipboard staff in appreciation for their hard work and exceptional service. These may be used with your existing internet plan. To keep you connected while at sea, all ships provide satellite internet access at our internet cafs and through the bow-to-stern ship-wide Wi-Fi network. The policy below is for cruise departures from the U.S.; for cruises sailing from Australia, click, To ensure we have an ample supply, please visit The Fun The Crystal Symphony. Feel free to bring a special outfit for our December Ugly Sweater Contest, Frightfully Fun Halloween cruises or to show your team spirit when there are big sporting events. Failure to provide required proof of vaccination may result in denial of boarding and no compensation will be provided. Liquor may be subject to Customs duty if it exceeds allowable amount. and each adult assigned to the same stateroom must purchase the program. Twitter. To help you plan, we have provided the recommended onboard gratuities guidelines. company. Guest may also be required to present the negative results of a COVID-19 . Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Be Safe. I am fully vaccinated or will have received the final dose of an approved COVID-19 vaccine at least 14 day prior to the sailing date and have proof of vaccination. For pre-purchase, please contact our Fun FAQs. Please call 1-800-CARNIVAL to request your refund. Opens in a new window. For $5.00 USD per user, for the voyage, the HUB App offers chat. Your flight Discuss your VPN limitations with your companys IT department if you are planning to work while sailing. For cruise departures prior to April 1, 2023: For cruise departures on or after April 1, 2023: You may pay this daily gratuity in two different ways: Gratuities can be added at the time of booking or anytime up to the sail date. This dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Thank you for your generous recognition of our onboard team. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. Please note, specialty dining options have an additional charge. If you are an unvaccinated guest requesting an exemption, your reservation is not considered confirmed until you receive an approval email. Purchasing Liquor at Ports of Call and On Board at The Fun Shops Outside this exception, all liquor, beer, other forms of alcoholic and The updated rules are strict but not as stringent as the ones unveiled in late February, when Canada said ships calling in Canadian ports in 2022 must have a 100% vaccination rate. Medical Exemption Request Form: COVID-19 Immunization. On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). Travel Documentation: U.S. exemption waitlist request, all guest names must be added to your booking at. If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648,Monday through Friday, 9:00am-10:00pm ET and Saturday and Sunday, 9:00am-6:00pm ET. (iStock / iStock). Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea. To see if your ship features these options, pleaseclick here. Minister of Health and Welfare Chen Shih-chung (), who heads the center, said that 403,200 . The letter goes on to clarify, All other requirements for unvaccinated guests remain in place.. If the RAT returns a positive result, the guest will be denied boarding. Disney's latest cruise ship features a water ride with twisting tubes and ocean views. Carnival Cruise Line has adjusted its health and safety protocols regarding unvaccinated passengers and the documentation requirements they need prior to sailing. All guests must be present in order for the party to be seated. Can I use my tablet to run the Carnival HUB App? Unfortunately, we cannot assist with expenses related to a denied exemption request, and guests assume all risks related to non-refundable travel costs, (i.e., air fare, hotel, etc.). premises. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened. All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. Carnival with any changes to your flight schedule to ensure you are met by the transportation your flight information in Online Check-in at the time of purchase. To request a medical exception or delay from the COVID-19 vaccination requirement using this form: 1. If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. External site which may or may not meet Guest may also be required to present the negative results of a COVID-19 test taken prior to What are some tips to improve the experience? Our CHEERS! External site which may or may not meet Opens in a new window. require proof of vaccination, vaccine exemption or testing. Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign card. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. All guests must be present in order for the party to be seated. Carnival Corps Queen Mary 2 cruise ship. So guests must complete a . details are provided to the transportation company to assist in expediting your years and older to take a pre-cruise COVID-19 test within three days of their cruise. The cruise company will no longer demand testing for vaccinated passengers staying onboard for under 16 nights. Guests embarking from an Australian port must either undertake a PCR performed within 48 hours prior to boarding or a self-administered Rapid Antigen Test (RAT) within 24 hours prior to boarding. Guests will be responsible for the costs of any evacuation required to treat COVID-19. Close contacts with a document of recovery are exempt from testing. Travel Agency Phone. We remain optimistic that our approach on future departures will become more flexible. In a statement shared on Carnival's website on August 22, the cruise line said unvaccinated people traveling on Florida, Texas, Louisiana, Alabama, and Maryland-based ships will only be allowed to board if they have been exempt for medical reasons.. Due to new embarkation processes, all guests are required to complete Online Check-In and select an Arrival Appointment. In a February survey of nearly 3,000 Cruise Critic readers, more than eight in 10 (81%) respondents said they would cruise if a vaccine were mandated prior to setting sail, and only 5% said that a . Guests will be kept informed onboard of any COVID-19 outbreak and any changes to the situation and what this means, including any changes to onboard health protocols. Turk. If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required. On sailings of 16 nights or more, or those that depart from Down Under, all children who haven't been immunized can apply for exemptions. that cannot be taken off the ship in the United States. The policy below is for cruise departures from the U.S.; for cruises sailing from Australia, click here. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized. accessibility guidelines, NSW Health Fact Sheet for Cruises Departing or Entering NSW, Australian Government Department of Home Affairs Website. 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