The ships cylinders are for emergency situations only. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Thank you. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000035028 00000 n Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Viking will, where feasible, offer pre- and post-cruise experiences. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Beginning September 3, 2022, with proof of negative COVID-19 test. The company left an official comment to this complaint. At this time, a second booster vaccination is not required. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. [protected]. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. No. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Masks and Physical Distancing Requirements: Masks are optional. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Are Any Unvaccinated Passengers Able to Sail? Yes, children who do not qualify for vaccination. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Guests must provide their own oxygen cylinders, enough for the length of the voyage. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. The complaint has been investigated and resolved to the customers satisfaction. Masks and Physical Distancing Requirements: None. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are recommended but not required. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? http://www.vikingcruises.com/terms-conditions/index.html. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. For more information: See the full Viking Cruises policy . Is A Pierside, Pre-Embarkation COVID-19 Test Required? This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Are Any Unvaccinated Passengers Able to Sail? At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. It would be applicable if you paid cash. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. In all, we are out the money. Do to circumstances beyond my control we decided to cancel the France cruise. Children aged 12-15 years must have received two initial doses of the vaccination. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. All vessels and motorcoaches are equipped to European standards. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Viking will, where feasible, offer pre- and post-cruise experiences. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Montreal, Canada U.S. Consulate General. Seller of Travel Reg. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Something Viking never did. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Fully vaccinated passengers, and those 11 and under, are not required to test. Are Any Unvaccinated Passengers Able to Sail? Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. No exceptions will be made to the vaccination policy. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. 105 0 obj <> endobj xref Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Before departure, Viking will . Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Do NOT book with Viking! On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Are Any Unvaccinated Passengers Able to Sail? However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation. Are Any Unvaccinated Passengers Able to Sail? %PDF-1.7 % Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. as soon as possible. 0000005728 00000 n Are Any Unvaccinated Passengers Able to Sail? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. : Yes - vaccinated and boosted. . Non-U.S. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. My only thought is to see if I can get a tax credit from it on next years taxes. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . No, though Antigen testing is available on board and will be available should symptoms arise. CHANGES AND CANCELLATION BY US B1. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Is A Pre-Arrival COVID-19 Test Required? ComplaintsBoard.com is a leading complaint resolution website on the Internet. 0000008850 00000 n As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. : From the Lindblad website: "Lindblad Expeditions will also require all Crew to be vaccinated, with limited exception for individual Crew members who are unable to obtain vaccines due to limitations in their country of residence.". Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Is A Pre-Arrival COVID-19 Test Required? Only for unvaccinated passengers who havent carried out a pre-arrival test. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. They offered me a voucher for 125% of my . Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? 0000001948 00000 n If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. The company left an official comment to this complaint. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Yes, at Lindblad's expense. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Crew Vaccinated? Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. The complaint has been investigated and resolved to the customers satisfaction. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. , to Cambodia and back to Vietnam, to Cambodia and back to Vietnam, to Cambodia back. The vaccination policy: viking Aton this time Global Assistance ) and Future... Recommended but not required to test viking has announced an expansion of its fleet! 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