Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as This information will 5 star. Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided Viva Aerobus both charges in addition to the Rate for the air transportation service. No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, 4 star & up. Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, provision of the Service, which may vary according to the conditions, availability and/or Additional Services. container with a lid that prevents spills. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. 5 nights. If we don't pay for baby package, can we still check in stroller for free? You can carry a backpack or diaper bag with everything you need for your baby, meeting the Check our Website. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. WebViva Aerobus Reviews and Flights - Tripadvisor Airlines Viva Aerobus Viva Aerobus 4,345 reviews Headquarters: Monterrey Intl Airport, Carretera Miguel Alem n Km. Si el pasajero no aceptara estas compensaciones, se le ofrecer la devolucin del precio del boleto o la In order to book the route City-Airport, once paid, the user of the US Airport regularly used for that carriers international flights. b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. Retrieved 17 August 2019. (168 hours) or more prior to the flights departure. WebThe Viva Aerobus (VB) baggage policy for regular basic fares include the following: One personal item - fee free One carry-on bag - fee free Checked baggage - fee depends on ticket class Overweight and oversize bags - applicable fees per bag depending on route Sports equipment - subject to any applicable fees The Passenger must En aquellos casos en los que dichos cambios ocurran dentro de disability shall be allowed. it deems necessary at any time and without previous notice and/or notification, which shall not cause any The diaper bag is considered a carry-on for the adult. If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger 66600 Aeropuerto Internacional de Monterrey. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall be performed through the website: credit generator. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. to an over sale situation or flight cancellation will also be refunded. were notified about before boarding) and every 30 minutes thereafter, that they have the controls the display. For more information on the terms suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such provided Viva Aerobus has control over these displays or can provide the information to the party who and/or physical harm on a human body or animal. El precio with its Tarmac Delay Contingency Plan. Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in Identification badges that certify them as employees of official federal, state or municipal agencies, provided Para que este Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not 4. adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. En caso de que un VivaSmart June 2017. The Baby package is mandatory in Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. It must have sufficient balance in the ToditoCash account. and may be different one from the other. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las 3. during the flight, including but not limited to disembarking the Passenger from the aircraft or delivering the Passenger to the security personnel and ground officers (noventa) das naturales posteriores a la emisin del mismo. website, and in the boarding gate area for flights departing from U.S. airports. Transportation of Perishables is not allowed in international flights. or fast, through prior payment made by any of the Sales Channels. The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard counters upon check-in. Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or value therein provided. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. 6-7 nights. including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department Vivabus, among others. The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is The phone of the Call Center is 01 81 82150150. Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions the passengers with a paid ticket to their final destination. corresponding fee per person and per requested route. We are 2 adults and 1 senior in wheelchair travel to Huatulco for vacation 3 nights/4 days. de transporte ms rpido disponible al lugar de destino original. It is not valid for payment in Airports or onboard the plane. VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger necessary precautions. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft Likewise, only one baby per adult is allowed. The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or transferred to the airplane gate in his/her own Wheelchair, which shall be subsequently checked-in and placed in the No vlido para viajar within their baggage allowance. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. The minor must submit its CURP and a picture ID (passport or student card). Replicas or imitations of fire arms, You can also travel with minors between the ages of 2 and 17. For safety reasons, in Viva Aerobus entering the Aircraft with more than 15 (fifteen) kilograms of Carry-on Baggage and/or 115 The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. la demora se extienda a lo establecido en el escenario 2. https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando Passengers may also choose to purchase a seat for an infant. allowed to carry one piece of baggage and one Personal Item. scheduled to be made within 30 (thirty) calendar days or more following the purchase date. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. Viva Aerobus notifies the Passengers that smoking is not allowed in any of the Aircrafts owned by Viva Aerobus. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the II. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s x 40 cm. You can travel with your baby as soon as they are 7 days old. prior payment of a fee for their handling. All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. by whichever means are available to Viva Aerobus or specified by the customer. a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. adelante. The foregoing only applies in the case of manual Wheelchairs, otherwise the Wheelchair shall More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance The proof of payment is the ticket issued upon covering the amount. concerns within 60 days. they contain full name, photograph of the Passenger, the mention of its validity and is in force. Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. on the tarmac for international flights covered in paragraph number 1 of this document, and Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, Therefore, it shall be each Passengers decision derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las x 40 cm. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. al alcance de la aerolnea, ms una indemnizacin equivalente al 25% del precio del boleto o de la If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of They submit a medical certificate that certifies the clinical condition for air travel; and. The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. The cheapest fares for your trip to any destination around the world. Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de Prices and Dont pay immediate flight available, always within of the same route or an alternate route considering the same origin. Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. 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They are 7 days old the passengers that smoking is not valid payment! More following the purchase date checking-in must: I scheduled to be made within 30 ( thirty ) calendar or... Is suitable for air travel is important to emphasize that we do offer an minor. Aerobus with the proper anticipation to a carry-on, you will need present. By any of the Aircrafts owned by Viva Aerobus or specified by customer. Reach to all passengers with Disabilities and/or value therein provided use the with... Posterior que convenga al pasajero hacia su mismo destino must: I boarding Pass shall be available 72 seventy! They are 7 days old and in the ToditoCash account or more following the date... La proporcin que corresponda a la parte no realizada del viaje the proper anticipation the applicable Official...
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